Can I pick up or request delivery?

Yes! Pick up and Delivery options are available! We offer Delivery within a 5 mi radius of our location and add a delivery fee if the distance exceeds the location.

What if I am not home to receive my order? Can my order be re-delivered?

Just like how you are expected to be home to receive your take out order, we do expect someone to be home to receive your meals. If you know you will not be able to be home or have anyone at home, we do ask that you leave an ice chest with cold pack outside so we can keep your meals fresh. Our drivers will wait no more than 5 minutes before leaving your meals at your door. We are not responsible for anything happening to your meals if no one is able to receive the order. We unfortunately cannot re-deliver meals. Our drivers have specific routes in order to deliver everyone’s meals in a timely manner so we can not re-deliver or issue handling refund if no one is home.

What if I have an issue with my order?

Please feel free to reach out at info@sobremesameals.com and with your order number, description of issue and any relevant references (images, etc.)

Can I cancel my order or get a refund?

Due to the nature of our meals, we can not offer refunds. If you have an issue with any of your meals, please reach out to us so we can address the issue.

What are the order cut offs?

Order cut off is Friday at 11:59 PM for Sunday Retriveval. Monday Retrieval is by request only and additional fees may apply.